Privacy Policy

Information We Collect

Depending on how you use the site, we may collect:

• Contact information such as your name, email address, and phone number.
• Appointment and consultation details such as preferred dates, project notes, and related booking information.
• Reference materials you choose to upload, such as tattoo inspiration images.
• Payment-related information needed to process deposits or appointments through third-party payment providers.
• Basic technical data such as IP address, browser type, device information, and site interaction logs collected automatically by our hosting, security, or service providers.

How We Use Information

• To review and respond to consultation requests.
• To schedule, confirm, reschedule, and cancel appointments.
• To process deposits and related transactions.
• To send service-related messages, including booking confirmations and updates.
• To operate, secure, maintain, and improve the site and related services.
• To comply with legal obligations and resolve disputes when needed.

How Information Is Shared

We do not sell your personal information. We may share information with service providers and partners that help us run the business and site, such as providers that support booking workflows, payment processing, file hosting, email delivery, maps, hosting, and security monitoring.

We may also disclose information when reasonably necessary to comply with law, protect our rights, prevent fraud or abuse, or enforce our agreements.

Payments

Deposits and certain payment-related actions may be handled by third party payment processors such as Stripe. Payment card details are generally collected and processed by those processors under their own terms and privacy practices rather than being stored directly by Spider Lily Ink.

Cookies and Similar Technologies

The site and our service providers may use cookies, local storage, log files, or similar technologies to keep the site functioning, improve performance, protect against abuse, and support embedded or connected services. Third-party tools or linked platforms may use their own technologies subject to their own policies.

Third-Party Services and Links

This site may rely on or link to third-party services, including payment platforms, map providers, social media platforms, and cloud storage or hosting tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

Data Retention

We retain information for as long as reasonably necessary to manage consultations, appointments, payments, business records, legal obligations, dispute resolution, and site security. Retention periods may vary depending on the type of information and the reason it was collected.

Your Choices

You may contact us to request updates or corrections to the personal information you have provided. You may also ask questions about how your information is used or request deletion where applicable, subject to our legal, operational, and recordkeeping obligations.

Children's Privacy

This site is not intended for children under 13. We do not knowingly collect personal information online from children under 13. If you believe information from a child under 13 has been submitted through the site, please contact us so we can review and address the issue.

Security

We use reasonable administrative, technical, and organizational measures to protect information, but no method of transmission or storage is completely secure. As a result, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above.

Contact

If you have questions about this Privacy Policy or your information, please contact Spider Lily Ink through the contact details provided on the site’s Contact page.